Payments
Capture, refunds and cancellation
When the money is taken, how to refund in full or in part, and what happens to stock and reports.
Capture
With capture at fulfilment the money is taken when you mark the order as shipped under Orders. If you ship part of the order, the corresponding part is taken. The payment stamp on the order shows reserved, partially captured or captured.
An order that Kustom has flagged for fraud review cannot be captured until Kustom has approved it; the order shows a warning until then.
Refund
The Refund button on the order opens a dialog where you choose lines and quantities or a free amount. The refund goes to Kustom, stock is restored for the refunded lines, an email is sent and the order gets the status refunded or partially refunded. The reports net the amount in the right quarter, even if the order was placed in an earlier one.
Cancel
Cancel on an order that is not captured releases the reservation at Kustom, restores stock and emails the customer. If the money has already been taken, use refund instead.
If something goes wrong
Every action is logged on the order with time and user. If a call to Kustom fails, the error is shown on the order and nothing changes in BunStack until Kustom has answered correctly.