Troubleshooting
Errors in admin and integrations
Red checks, failed bookings, missing emails and where the logs are.
| Symptom | Look here |
|---|---|
| Go-live check red | The check's text points to the page where it is fixed. Run again afterwards |
| Sendify booking failed | The order's shipment list shows the error. Common: incomplete address, missing phone number or email, sender postal code, too long a parcel description (fixed in the platform) |
| The label came in the wrong format | Change the format under Integrations › Sendify › Settings and print again from the order |
| No confirmation email | Settings › Notifications › the test button. Check that the sender domain is verified with the email provider |
| Order needs attention | The reason is on the order: sold out after payment or fraud review at Kustom |
| The integration shows an error | The Activity tab on the integration lists every run with a request id to quote in support cases |
The activity log under Activity shows every change in admin with user and time.