Payments
The checkout as the customer sees it
The steps the customer goes through, why shipping comes after the postal code, what happens after payment and what the emails contain.
The checkout is BunStack's own and looks the same in every storefront: your logo and accent colour, otherwise a calm frame with "Secure checkout" and "Powered by BunStack". Customers recognise it whichever BunStack store they shop in.
Step 1: details and delivery
- Email address. Order confirmation and tracking are sent here.
- Country and postal code. Shipping methods and prices appear only once the postal code is complete, because the price depends on the destination. The postal code is formatted while the customer types (123 45) and gets a check mark when valid.
- Shipping method is fetched live from Sendify (spinner in the field, then options with carrier name, delivery time and price) or from your fixed shipping methods. Estimated delivery is calculated from the delivery time in business days.
- Pickup point is chosen from a list near the postal code when the shipping method requires it.
- VAT registration number is shown to business customers when the B2B rule is on.
The order summary on the right, or at the top on mobile, shows goods, shipping and the total and updates as the customer chooses.
Step 2: payment
A summary card shows contact, delivery address and shipping choice with a Change button. Below it Kustom's widget loads with address and payment method; the total there is the same as in the summary. Kustom validates with BunStack that the stock suffices and the amount is correct before approving the purchase.
After payment
The customer lands on the "Thank you!" page which confirms the order within seconds, then the order confirmation with order number, status, delivery, VAT breakdown and summary. The link in the email opens the same page without asking for an email.
Emails
| When | |
|---|---|
| Order confirmation | When the payment is confirmed, with VAT breakdown per rate and a link to the order |
| Shipped | At fulfilment, with carrier and tracking link |
| Delivered | When tracking reports delivery |
| Refunded, cancelled | At the respective action |
The sender is "Store name via BunStack" and the reply address your contact email.
Currency in the checkout
The checkout locks the currency from the cart. If Kustom cannot take the currency for the country, the customer gets a button that switches to a working currency and reprices the cart, instead of getting stuck.