Customers & GDPR
Messages and the contact page
The contact page in the storefront, form submissions, the Messages inbox, replies by email, archive and spam.
Messages collects contact messages and form submissions from every storefront in the workspace.
Where: More › Messages.
The contact page in the storefront
Every storefront has the contact page /contact, linked in the footer.
| Field | Requirement |
|---|---|
| Name | Optional |
| Email address | Required |
| Subject | Optional |
| Message | Required. At most 5,000 characters |
The customer gets a receipt by email that the message arrived. The email has the storefront's name and language and promises no reply time. An email address can send at most 3 messages per minute. The storefront must be live.
Submissions from the Form block in the designer go to the Forms tab.
The inbox
The Contact tab shows messages from the contact page. The Forms tab shows form submissions. The number on the tab is the number of new ones. Each tab shows the 200 latest.
| Filter | Shows |
|---|---|
| New | Unread |
| Read | Read |
| Archived | Archived |
| Spam | Form submissions marked as spam. Only on Forms |
| All | Everything |
A new message becomes read when an editor or higher opens it. A new message also gives a notification in the bell.
Reply
| Button | Does |
|---|---|
| Reply inline | Opens a reply field. Send reply emails the reply |
| Reply in mail client | Opens your own email program |
| Mark replied | Marks the message replied without sending anything |
| Archive, Unarchive | Moves to and from the archive |
| Mark as spam, Not spam | Marks a form submission as spam, or takes it back |
Send reply sends from the storefront the message came through, in the storefront's language. The subject gets "Sv:" or "Re:" in front, unless it already starts that way. The message gets the REPLIED stamp.
Roles
A viewer reads and can use Reply in mail client. The other buttons are disabled for a viewer, and the page shows Viewers can read messages but not answer or change them. Editor and up can do everything.